Refund policy

Return & Refund Policy

Due to the nature of our products as consumable goods, we do not accept returns on coffee. However, we may offer a replacement if:

• You received the wrong item
• Your order arrived damaged
• There was an issue with the packaging.

To report problem, please contact us directly through our website within 7 days of receiving your order. Be sure to include your order number and photos of the issue. 

We do not accept return for:

• Opened or used coffee
• Coffee that did bot meet personal taste preference 
• Package damaged due to shipping carrier mishandling
• Orders with incorrect addresses provided by the customer

Refunds may be issued only under the following circumstances:

• You received a damaged or incorrect item ( not caused by shipping carrier mishandling)
• Your order was canceled before roasting and processing 
• Your package was lost before it as handed over to the shipping carrier

Refunds will not be issued for:

• Lost or stolen packages after delivery 
• Shipping delays 
• Incorrect addresses provided by the customer
• Opened or used coffee
• Coffee taste preferences

All refunds are return to your original payment method within 3-5 business days once approved. If you believe there is an issue with your order, please reach out to us. We are here to help!